Support for manufacturing concerns
Product warranty
INBOUND FLOW pieces are designed for regular use. If you believe a material or construction issue is present, our team will assess it fairly.01Free UK shippingOn orders over £75
0230-day returnsFor eligible unused pieces
03Direct supportOne clear email thread
What we review
We assess possible faults in stitching, hardware, closures and material construction.
- Proof of purchase
- Clear photos of the concern
- A short description of use
Natural wear
Leather patina, softened textiles and surface marks are part of normal use and are not manufacturing faults.
- Colour deepening
- Natural grain variation
- Wear at frequent touchpoints
Resolution
After review, we will explain the available repair, replacement or care option.
- Case-by-case assessment
- Practical repair guidance
- Clear written outcome
Quick answers
Before you contact us.
What does this page cover?+
INBOUND FLOW pieces are designed for regular use. If you believe a material or construction issue is present, our team will assess it fairly.
What should I know about what we review?+
We assess possible faults in stitching, hardware, closures and material construction.
- Proof of purchase
- Clear photos of the concern
- A short description of use
What should I know about natural wear?+
Leather patina, softened textiles and surface marks are part of normal use and are not manufacturing faults.
- Colour deepening
- Natural grain variation
- Wear at frequent touchpoints
What should I know about resolution?+
After review, we will explain the available repair, replacement or care option.
- Case-by-case assessment
- Practical repair guidance
- Clear written outcome
What information should I include in an email?+
Include the product name, your order reference when available, and a clear description of what you need. Photos are useful for delivery-condition, care and warranty questions.
We are here when the guide is not enough.
Send one clear email with the relevant details, or call +44 7751 509251 (Mon–Fri · 9:00am–5:30pm UK time). Your request stays connected in the same support conversation.
info@inboundflow.store ↗