Need help?

For product guidance, order help or partnership questions, call or email us and include enough detail for a useful first response.

Speak to the INBOUND FLOW team on +44 7751 509251, Monday to Friday, 9:00am to 5:30pm UK time. Outside these hours, leave a message or send an email and we will reply on the next working day.

• Have your order number ready
• Messages are returned the next working day
• Email is best when photos are needed

INBOUND FLOW, 206 Beaver Lane, Ashford, Kent TN23 5PF, United Kingdom. Please email before posting anything so we can confirm the correct return instructions for your order.

• Returns are sent only after approval
• Include your order number inside the parcel
• Use a tracked service

Our team is available Monday to Friday, 9:00am to 5:30pm UK time, and closed on weekends and UK bank holidays. Emails received outside these hours are answered on the next working day.

• Monday to Friday: 9:00am to 5:30pm
• Saturday and Sunday: closed
• Bank holidays: closed

Send order and product questions to info@inboundflow.store.

• Order reference if available
• Product name and colour
• Preferred next step

Retail, press and gifting enquiries are welcomed through the same inbox and routed internally.

• Company or publication name
• Project scope
• Desired timing

Photos are helpful for care, warranty and delivery-condition questions.

• Natural daylight
• One full view
• One close detail

Include the product name, your order reference when available, and a clear description of what you need. Photos are useful for delivery-condition, care and warranty questions.