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INBOUND FLOW publishes customer feedback only when its source and relationship to the store are clear. Until genuine completed-order reviews exist, we do not display a customer score or describe preview copy as social proof.

A review receives the Verified purchase label only when the submitted email or review invitation can be matched to a fulfilled inboundflow.store order for that product.

• One verified label requires one completed order
• The review may be positive, neutral or critical
• A refund does not automatically remove an honest review

We may reject spam, threats, unlawful content, private information or material unrelated to the product. We do not rewrite a customer's opinion or remove a review merely because it is unfavourable.

• Obvious spelling fixes require author approval
• Personal data is hidden before publication
• Material incentives are disclosed beside the review

Product averages are calculated from published eligible reviews. The same score and count appear on the collection card and product page, with no manually typed totals.

• No staff review enters a customer score
• No preview quote is counted
• Removed fraudulent entries are excluded from the total

A Trustpilot, Google Reviews or similar badge is displayed only after INBOUND FLOW controls the public business profile and the badge links directly to that profile.

• No generic platform logo implies a rating
• No copied third-party quote without a source link
• Profile ownership is checked before publication

Company names, logos and case studies are published only after real completed work and written permission from the organisation. A supplier, enquiry or prospect is never presented as a client.

• Written brand-use approval
• Accurate project scope
• Permission can be withdrawn

If a review appears inauthentic, contains personal information or conflicts with these standards, email info@inboundflow.store with the product and reason for review.

• We preserve honest criticism
• Suspected fraud is investigated
• Corrections are recorded in the same review history

Include the product name, your order reference when available, and a clear description of what you need. Photos are useful for delivery-condition, care and warranty questions.