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Delivery charges are shown before you place your order. Once your parcel is dispatched, tracking details are sent to the email address used at checkout.

We prepare confirmed orders for dispatch on working days (Monday to Friday, excluding UK bank holidays). Orders are normally dispatched within 1 to 2 working days of confirmation.

• Order confirmation is not a dispatch notice
• Tracking is emailed once your parcel is with the carrier
• Address changes are only possible before dispatch

We deliver to addresses in the United Kingdom. Standard delivery costs £8.00 and is free on orders of £75 or more, after any discounts. Standard delivery normally takes 2 to 5 working days after dispatch.

• Delivery estimates are not guaranteed arrival dates
• Carrier delays can occur after dispatch
• We do not currently deliver outside the United Kingdom

If we cannot dispatch within the time stated at checkout, or within 30 days when no time is stated, we will tell you and ask whether you agree to wait. If you do not agree, the order can be cancelled before dispatch.

• No substitute item is sent without approval
• Cancellation remains available before dispatch when possible
• Customer care confirms any refund that applies

Report a parcel that is damaged, incomplete or marked delivered but missing as soon as possible. We may ask for photographs and may open a carrier investigation before confirming the resolution.

• Keep all packaging for a damage review
• Check with neighbours and safe places used by the carrier
• Use your order number in every message

Include the product name, your order reference when available, and a clear description of what you need. Photos are useful for delivery-condition, care and warranty questions.