Here when you need us
Customer care
Straightforward help before, during and after your purchase. Start with the guidance below or contact our team for personal support.01Free UK shippingOn orders over £75
0230-day returnsFor eligible unused pieces
03Direct supportOne clear email thread
Talk to the team
Call +44 7751 509251 or email info@inboundflow.store. We are available Monday to Friday, 9:00am to 5:30pm UK time, closed on weekends and UK bank holidays.
- Phone: Monday to Friday
- Email: replies within one working day
- Keep your order number to hand
Order support
Questions about an order, product or payment are handled directly by the INBOUND FLOW team.
- Include your order reference
- Describe the product and issue
- Add clear photos when relevant
Product guidance
We can help compare sizes, formats and carry styles before you choose a piece.
- Everyday carry advice
- Material and colour guidance
- Product compatibility help
A clear response
Every request is reviewed by a person and kept connected to the same support thread.
- Email-first support
- No repeated forms
- Practical next steps
Quick answers
Before you contact us.
What does this page cover?+
Straightforward help before, during and after your purchase. Start with the guidance below or contact our team for personal support.
What should I know about talk to the team?+
Call +44 7751 509251 or email info@inboundflow.store. We are available Monday to Friday, 9:00am to 5:30pm UK time, closed on weekends and UK bank holidays.
- Phone: Monday to Friday
- Email: replies within one working day
- Keep your order number to hand
What should I know about order support?+
Questions about an order, product or payment are handled directly by the INBOUND FLOW team.
- Include your order reference
- Describe the product and issue
- Add clear photos when relevant
What should I know about product guidance?+
We can help compare sizes, formats and carry styles before you choose a piece.
- Everyday carry advice
- Material and colour guidance
- Product compatibility help
What should I know about a clear response?+
Every request is reviewed by a person and kept connected to the same support thread.
- Email-first support
- No repeated forms
- Practical next steps
What information should I include in an email?+
Include the product name, your order reference when available, and a clear description of what you need. Photos are useful for delivery-condition, care and warranty questions.
We are here when the guide is not enough.
Send one clear email with the relevant details, or call +44 7751 509251 (Mon–Fri · 9:00am–5:30pm UK time). Your request stays connected in the same support conversation.
info@inboundflow.store ↗