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INBOUND FLOW customer care

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Clear answers for products, orders and everyday care.

Keep good materials looking natural

Cleaning & care

Gentle, regular care helps leather and textiles age with character without losing their intended finish.

01Free UK shippingOn orders over £75

0230-day returnsFor eligible unused pieces

03Direct supportOne clear email thread

01

Everyday cleaning

Remove loose dust with a soft dry cloth, then spot-clean carefully with minimal moisture.

  • Test in a hidden area
  • Avoid soaking the material
  • Air dry away from direct heat
02

Leather care

Use a neutral leather conditioner sparingly and only after confirming compatibility with the finish.

  • Apply with a clean cloth
  • Use a very small amount
  • Allow the surface to rest naturally
03

Storage

Empty the piece, support its shape and store it in a cool, dry place with airflow.

  • Avoid sealed plastic
  • Keep away from strong sunlight
  • Do not place heavy items on top

Quick answers

Before you contact us.

What does this page cover?+

Gentle, regular care helps leather and textiles age with character without losing their intended finish.

What should I know about everyday cleaning?+

Remove loose dust with a soft dry cloth, then spot-clean carefully with minimal moisture.

  • Test in a hidden area
  • Avoid soaking the material
  • Air dry away from direct heat
What should I know about leather care?+

Use a neutral leather conditioner sparingly and only after confirming compatibility with the finish.

  • Apply with a clean cloth
  • Use a very small amount
  • Allow the surface to rest naturally
What should I know about storage?+

Empty the piece, support its shape and store it in a cool, dry place with airflow.

  • Avoid sealed plastic
  • Keep away from strong sunlight
  • Do not place heavy items on top
What information should I include in an email?+

Include the product name, your order reference when available, and a clear description of what you need. Photos are useful for delivery-condition, care and warranty questions.

Customer care

We are here when the guide is not enough.

Send one clear email with the relevant details, or call +44 7751 509251 (Mon–Fri · 9:00am–5:30pm UK time). Your request stays connected in the same support conversation.

info@inboundflow.store ↗